Original topic:

Samsung internet authentication with fingerprint not popping up

(Topic created on: 3/4/21 9:31 AM)
TheGalaxy
Red Giant
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Samsung Apps and Services

Authentication with fingerprint doesn't pop up

7 Replies
CalderCay
Supernova
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Samsung Apps and Services
Settings - Apps
Scroll to Samsung Internet, tap
Force Stop (lower right)
Tap Storage - Clear cache
Start Samsung Internet
Navigate to Secret Mode Settings
Ensure Use Password and Use Fingerprints are enabled
Try again (switch into Safe mode)
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TheGalaxy
Red Giant
Options
Samsung Apps and Services
that's if I want to authenticate to secret mode.
I meant for regular login to a website
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CLF
Samsung Care Ambassador
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Samsung Apps and Services

Hey, 

@TheGalaxy,

I recently noticed something similar. On some website sign in pages Samsung pass responds quickly, I use the fingerprint, it fills in the credentials and automatically signs in.

On this website and a few others it doesn't respond until I tap the password entry field and then tap the email entry field. It displays the email address for the Samsung account sign in, I tap it, Samsung pass asks for the fingerprint and I tap sign in. Strange but true. 

Haven't done this for a while so I think I'll clear the cache and data for Samsung pass, set it back up and check the results.

It's probably something more to do with the websites since it works great on some but not all websites. 

Best regards, 

CLF 

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TheGalaxy
Red Giant
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Samsung Apps and Services
it used to work before the samsung internet update. but now, for me, it never works
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CLF
Samsung Care Ambassador
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Samsung Apps and Services

Hey, 

Have you checked the Samsung internet app settings, privacy and security, user names and passwords?

Best regards, 

CLF 

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TheGalaxy
Red Giant
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Samsung Apps and Services
yes. nothing i did fix the issue. i have sent over 10 error report.
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CLF
Samsung Care Ambassador
Options
Samsung Apps and Services

Hey, 

Yeah sending error reports is a good idea. I hope they look into this and send a patch through the galaxy store. I can't think of anything else to try but maybe someone else will have a solution. 

Take care, 

CLF 

 

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