Original topic:

Samsung members app won't even open

(Topic created: 09-08-2021 10:05 AM)
userTh80XWEfBL
Cosmic Ray
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Samsung Apps and Services

The Samsung members app won't even open, it looks like nobody can get it to work, what is going on with this?

4 Replies
Zam_new
Asteroid
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Samsung Apps and Services
Try to clear data
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LongHiker
Samsung Care Ambassador
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Samsung Apps and Services

@userTh80XWEfBL Make sure that you have the NEW version of the app. In the Galaxy Store search for "Samsung Members" with the blue and white icon. 

The old version is listed in the Galaxy store as "Samsung Members v1" and is no longer used. 

user_ams007
Samsung Care Ambassador
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Samsung Apps and Services
I have no idea why Samsung still has the old version listed
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LongHiker
Samsung Care Ambassador
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Samsung Apps and Services

@userTh80XWEfBL Use the Samsung "Galaxy Store" not the Google "Play store" to find the new app. 

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