Samsung pass not setting up : couldn't verify the Fingerprint error

[userB1lBYIMuBe]

I recently changed my phone from s8 to s10. 

 When I am trying to set up my Samsung pass it says "couldn't verify the Fingerprint".

I restarted few times, I deleted and added my Fingerprint few times. Still no luck. 

Please help. 

Thanks a lot! The error

[SamsungAdam]

Have you tried wiping the cache partition on your device?

[userbkC7qlfmXJ]

Same problem. Switched from S8 to S10 and Samsung pass cannot verify my fingerprint. Other apps accept my fingerprint login without any issues

[GuruChris]

If the course will help😅

I would suggest you to remove and re-add Samsung account

and Clear data fro the Samsung Pass app from the settings of the phone.

Remove and re-add Samsung Account:

From Settings >> Accounts and back up >> Accounts >> Samsung account >> Remove >> Accounts >> Add account >> Samsung Account.

Clear Data for the Samsung Pass app from the settings

of the phone: From the app screen >> Settings >> Apps >> Tap of three dots >> Show System apps >> Samsung Pass >> Storage>> clear data.

If it does not help, please contact technical support.

[userm9ojsyyxYN]

I have the same issue- tried the above recommendations from SamsungAdam and GuruChris. What else can be tried, please? 

[userD28UMwQVdM]

Yes please I am having the same problem!

[TC2017]

No , man. I just set up brand new phone, nothing need to be clear date. one of 1 st thing to do is set up samsung pass and couldn't verify the Fingerprint, please try again later. I restart, try many time won't work

[SamsungJoJo]

Hello,

Try going to your settings > Biometrics > fingerprints > delete prints, add new prints > then still in Biometrics, open Samsung pay and pass make sure fingerprints are toggled on. See if that helps.

[userMDkP8jkCP5]

I have the same problem and none of the above options have worked.

[Z22]

I think saw a post about Samsung telling their consumers to switch off the fingerprint mode because there have been issues about it