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Samsung pass not setting up : couldn't verify the Fingerprint error

(Topic created: 11-27-2019 06:52 AM)
userB1lBYIMuBe
Constellation
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Samsung Apps and Services

I recently changed my phone from s8 to s10. 

 When I am trying to set up my Samsung pass it says "couldn't verify the Fingerprint".

I restarted few times, I deleted and added my Fingerprint few times. Still no luck. 

Please help. 

Thanks a lot! The errorThe error

 

1 Solution


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Solution
userPGivfl957k
Asteroid
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Samsung Apps and Services

I disabled my Wifi connection so only cellular data was used, and then it worked. I have seen that with several apps that they only seem to work over the cellular service or Wi-Fi service (particularly for Smart home devices). Try that and see if it works. 

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31 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Have you tried wiping the cache partition on your device?


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userbkC7qlfmXJ
Astronaut
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Samsung Apps and Services

Same problem. Switched from S8 to S10 and Samsung pass cannot verify my fingerprint. Other apps accept my fingerprint login without any issues

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GuruChris
Astronaut
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Samsung Apps and Services

If the course will help😅

I would suggest you to remove and re-add Samsung account

and Clear data fro the Samsung Pass app from the settings of the phone.

Remove and re-add Samsung Account:

From Settings >> Accounts and back up >> Accounts >> Samsung account >> Remove >> Accounts >> Add account >> Samsung Account.

Clear Data for the Samsung Pass app from the settings

of the phone: From the app screen >> Settings >> Apps >> Tap of three dots >> Show System apps >> Samsung Pass >> Storage>> clear data.

If it does not help, please contact technical support.

userm9ojsyyxYN
Astronaut
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Samsung Apps and Services

I have the same issue- tried the above recommendations from SamsungAdam and GuruChris. What else can be tried, please? 

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userD28UMwQVdM
Astronaut
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Samsung Apps and Services

Yes please I am having the same problem!

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TC2017
Constellation
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Samsung Apps and Services

No , man. I just set up brand new phone, nothing need to be clear date. one of 1 st thing to do is set up samsung pass and couldn't verify the Fingerprint, please try again later. I restart, try many time won't work

SamsungJoJo
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Hello,

 

Try going to your settings > Biometrics > fingerprints > delete prints, add new prints > then still in Biometrics, open Samsung pay and pass make sure fingerprints are toggled on. See if that helps.

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userMDkP8jkCP5
Constellation
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Samsung Apps and Services

I have the same problem and none of the above options have worked.

Z22
Astronaut
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Samsung Apps and Services

I think saw a post about Samsung telling their consumers to switch off the fingerprint mode because there have been issues about it

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