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11-27-2019 06:52 AM in
Samsung Apps and ServicesI recently changed my phone from s8 to s10.
When I am trying to set up my Samsung pass it says "couldn't verify the Fingerprint".
I restarted few times, I deleted and added my Fingerprint few times. Still no luck.
Please help.
Thanks a lot! The error
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03-24-2020 03:55 PM in
Samsung Apps and ServicesI disabled my Wifi connection so only cellular data was used, and then it worked. I have seen that with several apps that they only seem to work over the cellular service or Wi-Fi service (particularly for Smart home devices). Try that and see if it works.

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11-27-2019 09:18 AM in
Samsung Apps and ServicesHave you tried wiping the cache partition on your device?
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01-09-2020 06:28 PM in
Samsung Apps and ServicesSame problem. Switched from S8 to S10 and Samsung pass cannot verify my fingerprint. Other apps accept my fingerprint login without any issues
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11-27-2019 09:24 AM in
Samsung Apps and ServicesIf the course will help😅
I would suggest you to remove and re-add Samsung account
and Clear data fro the Samsung Pass app from the settings of the phone.
Remove and re-add Samsung Account:
From Settings >> Accounts and back up >> Accounts >> Samsung account >> Remove >> Accounts >> Add account >> Samsung Account.
Clear Data for the Samsung Pass app from the settings
of the phone: From the app screen >> Settings >> Apps >> Tap of three dots >> Show System apps >> Samsung Pass >> Storage>> clear data.
If it does not help, please contact technical support.
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11-29-2019 12:17 PM in
Samsung Apps and ServicesI have the same issue- tried the above recommendations from SamsungAdam and GuruChris. What else can be tried, please?
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12-07-2019 02:27 PM in
Samsung Apps and ServicesYes please I am having the same problem!
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08-25-2020 08:39 PM in
Samsung Apps and ServicesNo , man. I just set up brand new phone, nothing need to be clear date. one of 1 st thing to do is set up samsung pass and couldn't verify the Fingerprint, please try again later. I restart, try many time won't work

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11-29-2019 05:30 PM in
Samsung Apps and ServicesHello,
Try going to your settings > Biometrics > fingerprints > delete prints, add new prints > then still in Biometrics, open Samsung pay and pass make sure fingerprints are toggled on. See if that helps.
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12-28-2019 04:46 PM in
Samsung Apps and ServicesI have the same problem and none of the above options have worked.
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01-09-2020 06:33 PM in
Samsung Apps and ServicesI think saw a post about Samsung telling their consumers to switch off the fingerprint mode because there have been issues about it
