Original topic:

Samsung pay stuck on verification method - Galaxy s21 ultra

(Topic created: 10-18-2021 11:05 AM)
moxocube457
Constellation
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Samsung Apps and Services

I bought my Galaxy s21 ultra a few weeks ago and have been trying to set up Samsung Pay ever since. It keeps getting stuck on Verification method, both fingerprint and PIN (see image below). 

I've tried uninstalling/reinstalling and also tried resetting the app entirely but am still having the same issue. 

Any idea what's gone wrong? 

Screenshot_20211018-185323_Samsung Pay.jpg

3 Replies
coopaloop
Galaxy
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Samsung Apps and Services
Turn on and off volume up power at the same time
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TheGalaxy
Neutron Star
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Samsung Apps and Services
Turn on mobile data
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SamsungQue
Honored Contributor
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Samsung Apps and Services

I can see how this issue can be problematic. I would recommend making sure your phone is up to date on its software. I would also try clearing the cache on the phone. I also would try giving our Samsung pay department a call (844-727-2976)

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