Original topic:

Samsung themes disappeared

(Topic created: 08-12-2023 12:36 PM)
mostlyghostly
Astronaut
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Samsung Apps and Services
More than half of the Samsung themes in the Galaxy store disappeared after I updated to the newest One UI. Technically they are still in the store but after updating you no longer have access to them and can no longer see them you can only find the wallpaper or icons but not the themes. The themes I bought before they disappeared from the store can be accessed in purchases they work just fine with the newer UI versions there is no reason why they should've been removed for most of us. We should be able to access all the themes. It's been almost a year and this issue hasn't been fixed.
7 Replies
JBTechfanatic
Supernova
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Samsung Apps and Services
Unfortunately when it comes to themes it's up to the theme developer to update their themes for the new UI updates unfortunately it is very common that most of these Developers don't do that I'm sure they want to sell you new ones but it's also most of them are not even around anymore this has been this way since the very beginning unfortunately and is exactly why I typically will only use Samsung developed themes and free without ads. I look at it almost like a new video game console same concept game companies only want to put money into something that they know lots and lots of people having use forgetting about the people they actually do have unfortunate but a sad reality eventually some will work but I would say 90% of the time most of them will not be ever optimized for the new operating system and even though they work when you get them through your purchase history there's other things that we don't notice that could be happening but one of the worst is they normally drain your battery more
AliWright
Comet
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Samsung Apps and Services
Did you go to purchased items? They should still be there..also if you can remember the developer go to page and click on what u bought.
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Members_w7luww1
Constellation
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My purchases do not show in purchased items! 

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VerbumVeritum
Legendary Samsung Care Ambassador
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Samsung Apps and Services

Hello! Which One UI update did you install?

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Rplatt56
Nebula
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Samsung Apps and Services
As stated above, your themes most likely don't work with the new UI. Hopefully the developers will fix this problem in the near future
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NaomiT
Asteroid
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Samsung Apps and Services

I've just discovered a similar problem, but it's not just themes. There's a whole bunch of stuff that I can see my purchase receipts for, but the content itself is just gone. Not available to download from my purchase history, doesn't come up if I search for it using the exact title, just *poof* like it never existed! I have always found it frustrating that Samsung locks you into their store to be able to change these things, rather than purchasing items in google play and them then being stored on the device itself. Even if content is removed from the play store entirely, you still retain ownership of it that way. Now I'm wondering how much money I've just poured down the drain on content I've already lost or will lose with future updates!

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AliWright
Comet
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Samsung Apps and Services
Hi.

1st make sure in settings you have "show Themes App on home page" turned ON, and DONT look in the GALEXY STORE for purchases, has to be Theme app.
Idk why you are having this and that's terrible.

When I was on beta, I could ONLY SEE updated to 14 themes..
But can always see everything in purchased and receipts...

Now you CAN NOT SEE on any designers page themes,walls, icons, UNLESS there updated...

Some designers still have blank or very little on there pages..the process of being approved can take forever..

And in purchased item's you can still download anything BUT IF NO UPDATED TO 14 YET it will warn you that all parts might not work, however, I've still downloaded and they work fine...

Unless I'm not realizing I'm missing themes,then I just follow the steps..I took screen shots for anyone who doesn't know..

Also, every designer has an email Addy, now I know you can't email everyone but maybe,as I have email one and ask them is there something I'm not seeing, doing, where's my theme.

Because like I said in purchased items, even if there not updated they should be there.
I hope this helps someone..1701786590680.jpg1701786590740.jpg1701786590779.jpg1701786590831.jpg
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