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Constellation

Samsung tv plus fails to load

my new samsung 65” crystal uhd tv has a problem I can’t seem to wotk thru. Samsung tv plus wont load. Occasionally a channel will pop up but after playing a while it fails.  Same with Roku live tv. The channels will sometimes load but after playing a few minutes they fail. Pureflix won’t play either. They give an error about network failure, “retry”.. I have other tv’s including one older samsung with a roku plugged into hdmi they both work fine. In the self diagnostics I have gotten an error code 301 a couple of times. Our internet is fine, we have fiber with 250 mps download.   Any thoughts?

3 REPLIES 3
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Nebula

Re: Samsung tv plus fails to load

I recommend reset. Menu /System /Self Diagnostics /Reset ..the pin should be 0000 unless you've manually changed it. Try that see if it helps
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Constellation

Re: Samsung tv plus fails to load

Thanks for the thought. TV Plus works on some channels sometimes. Roku tv will work for a few minutes before stopping. I get a message on screen “there was a problem while trying to play the samsung tv plus channel. Check your network settings or try again later.” Any other ideas are appreciated.

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Highlighted
Nebula

Re: Samsung tv plus fails to load

the reset might force any security_patches or stability_patches that might have been released. It's just in theory but hopefully that helps
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