Original topic:

Samsung wallet Cashback

(Topic created: 05-23-2023 06:55 AM)
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forg0t
Constellation
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Samsung Apps and Services
I have a fair amount of money in my Cashback wallet and everyone I try to redeem it I get a success page and then seconds later a notification to contact rewards customer service via phone. I tried contact them but they have no idea what's going on and are of no help. 

Has this been happening to anyone else?

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Thank you for reaching out and welcome to the community. I can certainly understand your frustration with not being able to use your cash back rewards and I would be happy to look into this further for you. I would recommend trying this link for more information on how the cash back rewards work: https://www.samsung.com/us/support/answer/ANS00079869/

 

If you are still unable to use the cash back rewards, I would recommend reaching out to our Samsung Pay team directly using the contact number in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Thank you for reaching out and welcome to the community. I can certainly understand your frustration with not being able to use your cash back rewards and I would be happy to look into this further for you. I would recommend trying this link for more information on how the cash back rewards work: https://www.samsung.com/us/support/answer/ANS00079869/

 

If you are still unable to use the cash back rewards, I would recommend reaching out to our Samsung Pay team directly using the contact number in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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ernmart12
Astronaut
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Samsung Apps and Services
Was this ever solved. I have the same problem