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Second phone due to hacker

(Topic created: 03-21-2023 12:14 PM)
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BlzRebel
Astronaut
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Samsung Apps and Services
My new Galaxy has a second number on it by a hacker how can I remove it?

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello, @BizRebel. I can defineitly understand your concern with having a second number. Are you sure your galaxy device just doesn’t have Dual Sims? Here’s a link from our UK site, but the information would be very similar to our US model phones as well. Check this out, https://www.samsung.com/uk/support/mobile-devices/how-to-use-or-manage-dual-sim-cards/#:~:text=Dual%....

If you ever feel your device has been compromised in any way, I recommend checking the follow link for great tips to keep your device safe: https://www.samsung.com/us/support/troubleshooting/TSG01209886/

Lastly, if you still feel uneasy regarding the device having two numbers, I would recommend reaching out to your carrier for further assistance and explanation.

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3 Replies
Pablomx2
Galaxy
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Samsung Apps and Services
How did this hacker thing happen?
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Robin621k
Neutron Star
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Samsung Apps and Services
What phone is it?
Was it bought new or used?
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello, @BizRebel. I can defineitly understand your concern with having a second number. Are you sure your galaxy device just doesn’t have Dual Sims? Here’s a link from our UK site, but the information would be very similar to our US model phones as well. Check this out, https://www.samsung.com/uk/support/mobile-devices/how-to-use-or-manage-dual-sim-cards/#:~:text=Dual%....

If you ever feel your device has been compromised in any way, I recommend checking the follow link for great tips to keep your device safe: https://www.samsung.com/us/support/troubleshooting/TSG01209886/

Lastly, if you still feel uneasy regarding the device having two numbers, I would recommend reaching out to your carrier for further assistance and explanation.

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