Original topic:

Secure Folder cannot turn off "Samsung Account" Notifications

(Topic created: 11-16-2021 01:22 PM)
userUvXyCnXhQw
Cosmic Ray
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Samsung Apps and Services

Whenever I log into my Samsung account from a new device, I get a "secure folder" notification on my devices.  I have to log into that "secure folder" and then clear the notification.

I DO NOT WANT TO HAVE THESE NOTIFICATIONS from the Secure Folder app.

HOWEVER there appears to be NO WAY to turn off these notifications:

I tried logging into the secure folder,

selecting the three dots,

selecting "Notifications and Data"

Everything here is disabled..

Selected App Notifications

Selected Samsung Account

"Show Notifications" is LOCKED in the on position. I cannot turn this off.

Advanced Settings, App Icon Badges is disabled

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6 Replies
uservUPyTTA7bg
Constellation
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Samsung Apps and Services
Z
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Rydah
Samsung Care Ambassador
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Samsung Apps and Services
Unfortunately, there is no option to disable the dreaded notification. Hopefully a moderator such as @SamsungCole @SamsungRider @SamsungRei can flag this post as a suggestion for the development team to implement/improve.

Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
userUvXyCnXhQw
Cosmic Ray
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Samsung Apps and Services

I filled out a Bug report in Samsung members - but Samsung said, "We could not replicate the issue, please resubmit with more details..."

Not sure what more details I could put... I copied and pasted from my post here... 

Your thoughts on this?

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userUvXyCnXhQw
Cosmic Ray
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Samsung Apps and Services

Thanks, I figured this was either a 'bug' or a 'functions as designed' issue...

Yes, hopefully it gets addressed! 

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Madstork1987
Constellation
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Samsung Apps and Services
Phone reset
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userUvXyCnXhQw
Cosmic Ray
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Samsung Apps and Services
Um..... no. Hard pass. I shouldn't have to reset the phone to turn off a notification. Who's to say the problem won't come back?
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