Original topic:

Secure Folder issue

(Topic created: 11-23-2021 04:16 AM)
Cainmarko
Asteroid
Options
Samsung Apps and Services
I keep getting this message when trying to set up Secure Folder "Security policy prevents the installation of this app". Can someone please help me out with this issue
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9 Replies
Urbangeek
Asteroid
Options
Samsung Apps and Services
Is it a work phone?
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Cainmarko
Asteroid
Options
Samsung Apps and Services
No it's my personal phone
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Options
Samsung Apps and Services
have you had any success in accessing/setting up your Secure Folder?
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Cainmarko
Asteroid
Options
Samsung Apps and Services
No not at all
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Options
Samsung Apps and Services
have you tried to uninstall/reinstall the app?
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Cainmarko
Asteroid
Options
Samsung Apps and Services
Secure Folder is a system app I don't think can be uninstalled. None the less I get the same message whenever I try to open it or do anything with the app
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Options
Samsung Apps and Services
I agree, but you're ready to try anything. Have you cleared the cache and data on the app?
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Cainmarko
Asteroid
Options
Samsung Apps and Services
I did a force stop then disable the cleared the data and cache last night still nothing has worked. I don't know if this is an issue with the new UI 4.0 update or what but I've tried everything so far. May go into developer options and see what I can see
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Options
Samsung Apps and Services
Do that. If all else fails, backup your phone to your laptop with Smart Switch then do a factory reset. I doubt you will find anything in developer mode, but I'm not a code slinger.
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