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Constellation

Sleep Tracking in Samsung Health - Blue Bars

I'm trying to figure out what's going on with my Active Watch sleep tracking. It used to show my entire nights' sleep with the different levels of sleep.


Now, all it shows is blue bars like this, and it is now not as accurate as it used to be. For instance, even though I get up and walk around and get coffee, it still says I was asleep during that time. Any thoughts?


Sleep details.png

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Sleep Tracking in Samsung Health - Blue Bars

Hello,

 

I would recommend reaching out to our Samsung Health department regarding your concerns. They can be reached directly at 1-855-795-0509.

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Constellation

Re: Sleep Tracking in Samsung Health - Blue Bars

I have the same issue and question. But I live in germany. Who I can write here to?

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Constellation

Re: Sleep Tracking in Samsung Health - Blue Bars

Solved. In my case had to make factory reset on the watch

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