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Original topic:

Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

(Topic created: 06-08-2016 12:36 PM)
Antithesis
Cosmic Ray
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Samsung Apps and Services

After I installed my SEK-3500 to my UN50HU6950F I was super excited to test out all of the upgraded features, only to find out that once I get to the smart hub that I'm not allowed to download apps. It was quite disappointing. I keep on getting "Smart Hub is upgrading please try again later" Error. So i leave it sit for 24 hours and try again. Still getting the same error. So i restored the tv to factory settings, unplugged the evolution kit, and restored the TV without the evolution kit to factory settings as well. Everything is updated firmware. I can install apps fine before I plugged in my evolution kit, but I still can't afterwards. Then I call up samsung. They ended up transfering me to remote management who resets everything again, the guy ends up saying that he doesn't know why its not working and then says he is going to transfer me to his supervisor. Ten minutes later I get hung up on without talking to anyone else.  So i play around with the settings, and I notice that when its redownloading the stock apps in the smarthub I get a download error. Also I'm missing my playstation now app. I gave up for the night and went to bed.

 

Today, I called back and the guy on the other line did the same steps the other guy did and then left to go talk to people and the guy said that one of his coworkers had a similar issue today and that they think it's a problem on samsungs servers.

 

I am a bit frusterated with the whole situation, and i'm wondering if anyone else has had the same issue with there TV and or Evolution kit that has a solution on how to fix it.

 

Thank you for your help!

135 Replies
galaxy7
Asteroid
Options
Samsung Apps and Services

I just got past the Upgrade Loop. 

On my Asus Router in Firewall.

URL filter tab.

I added this:

Cloudfront.net

then added 

CloudfrontXXX.net

Then added 

XXXcloudfront.net 

Not sure if your Router will understand the XXX filter but it won't hurt to try. 

 

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Dfunky
Constellation
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Samsung Apps and Services

galaxy7,

Thanks for the info, I'll try that ...

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ZZ
Constellation
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Samsung Apps and Services

Thanks for the will post if it works with my un55hu9000

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ZZ
Constellation
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Samsung Apps and Services

Netflix did not work

Amazon did not work locked up 

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galaxy7
Asteroid
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Samsung Apps and Services

Did you try to Reinstall Amazon?

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galaxy7
Asteroid
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Samsung Apps and Services

Is it possible for a Moderator to check and give us a little info on the Smart Hub is Upgrading issue? And the Netflix also. Kind of feel like I'm being avoided. 

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ZZ
Constellation
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Samsung Apps and Services

Yes re downloaded amazon just hangs there with a circle not moving

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ZZ
Constellation
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Samsung Apps and Services

When do moderators show up

On this site

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Antithesis
Cosmic Ray
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Samsung Apps and Services

Rumor is that this issue has been fixed. I will go home and confirm tonight

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ZZ
Constellation
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Samsung Apps and Services

I hope so

Thanks for the update

 

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