Original topic:

Smart Tag Random Sound?

(Topic created: 09-09-2021 07:24 PM)
userd2HDQDpksN
Astronaut
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Samsung Apps and Services

I've searched high and low and can not find any answer to this. 

My smart tag is on my dog's collar and every now and then will play 2 random beeps and it's scares him half to death. This has happened 3 times since I received the tag in June. Battery is "Sufficient", all of my location options are off (so it's not a Connected tone), and I have the button set to text me when it's pressed but I get no text or notification when this happens (like if it was pressed). Has anyone else experienced this? I'm ready to throw it away at this point since there is no answer so far. 

 

Thanks in advance!

3 Replies
SJohnson
Samsung Care Ambassador
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It could be a loose battery. You could remove the cover and see if the battery is snugScreenshot_20210909-202109_SmartThings_2357.jpg
user_ams007
Samsung Care Ambassador
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Low battery life, FYI buy good batteries :battery: not the cheapest ones
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userBsX2CugIss
Constellation
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Same issue tag is only 1 month old battery is 90%
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