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Smart View not connecting

(Topic created: 08-21-2022 09:59 AM)
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userlo0IkyUaHO
Constellation
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Samsung Apps and Services
My TV seems fine, but when I press connect to it, the name of the TV disappears. When I try connecting, it shows its connecting to my phone on the TV but it just disappears on my phone while it's trying to connect. Not sure what's going on because I restarted my phone and TV multiple times and even unplugged it but it's still not connecting. It worked yesterday.

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Samsung_Moderator
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Samsung Apps and Services

Hello! Thank you so much for reaching out to the community with your inquiry! We see this is your first post, so we wanted to take a quick second to welcome you to the community.  I'm sorry to hear that you're having trouble with smart view, and can definitely understand the frustration with it disconnecting, especially when you just want to kick back and enjoy a simple video to wind down. Let's see if we can get you back to enjoying this awesome feature. 

 

Smart View can be used with Galaxy phones and tablets running Android 4.3 or above and with devices that support Miracast wireless display technology. This technology is built into newer Samsung smart TVs. However, your phone or tablet must be connected to the same network as your TV in order to use this function. If Smart View is not working, restarting or rebooting your device will usually solve the issue. However, I saw in your response that this did not help. Therefore, I recommend checking out the following troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01001514  

 

Please note: DRM-protected contents cannot be mirrored.

 

I hope this alleviates some stress, make sure to try all of the steps listed above for the best results, if it's still not working, it very well may be protected content that cannot be mirrored or could be a service-related matter. There are steps for setting up service in the last step of the troubleshooting guide provided. 

 

If you have additional concerns or need further assistance feel free to reach out to one of our support teams below: 

Facebook:  http://www.facebook.com/samsungsupport

Twitter: http://www.twitter.com/samsungsupport 

Live Chat: https://www.samsung.com/us/support/?chat=auto

Call: 1-800-726-7864

PM A moderator by clicking our name and selecting the message option. 

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello! Thank you so much for reaching out to the community with your inquiry! We see this is your first post, so we wanted to take a quick second to welcome you to the community.  I'm sorry to hear that you're having trouble with smart view, and can definitely understand the frustration with it disconnecting, especially when you just want to kick back and enjoy a simple video to wind down. Let's see if we can get you back to enjoying this awesome feature. 

 

Smart View can be used with Galaxy phones and tablets running Android 4.3 or above and with devices that support Miracast wireless display technology. This technology is built into newer Samsung smart TVs. However, your phone or tablet must be connected to the same network as your TV in order to use this function. If Smart View is not working, restarting or rebooting your device will usually solve the issue. However, I saw in your response that this did not help. Therefore, I recommend checking out the following troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01001514  

 

Please note: DRM-protected contents cannot be mirrored.

 

I hope this alleviates some stress, make sure to try all of the steps listed above for the best results, if it's still not working, it very well may be protected content that cannot be mirrored or could be a service-related matter. There are steps for setting up service in the last step of the troubleshooting guide provided. 

 

If you have additional concerns or need further assistance feel free to reach out to one of our support teams below: 

Facebook:  http://www.facebook.com/samsungsupport

Twitter: http://www.twitter.com/samsungsupport 

Live Chat: https://www.samsung.com/us/support/?chat=auto

Call: 1-800-726-7864

PM A moderator by clicking our name and selecting the message option. 

 

 

 

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