Smart View problems

[Mrflynnkw73]

When I first got my phone I had no problem using smart view with my TV until about a week ago. I have a Vizio smart TV and had my galaxy s9 plus connected to it with no issue. When I upgraded to the S21 Plus I was also connected for about a week. Now it will not connect. I have checked for software updates on my TV and phone. Nothing works. It's the smart view service on my phone that's not working NOT a smart view app. I have also called Samsung but they keep asking to do what I have done already. Is anyone else having this issue??

[user1w6iPv0uKS]

yes

[Mrflynnkw73]

we're you able to get yours working?

[SamsungAdam]

Are you getting any error messages when you are trying to pair your phone to your TV?

[Mrflynnkw73]

no error message the circle just keeps spinning looking for the TV. It picks the TCL TV up right away in my living room.

[SamsungAdam]

I would recommend reaching out to Vizio to see if it's compatible your new device.

[Mrflynnkw73]

I have already spoken to them about it. They weren't showing any updates. Is there a way to tell on your end if the S21 Plus is compatible with Vizio?

[SamsungAdam · Accepted solution]

Thank you for that information  I would recommend reaching out to our customer service team directly at 1-800-726-7864 so they can remote into your device to see the symptoms you are experiencing with your phone pairing to your TV.