Original topic:

Smart switch not enough storage with more than enough storage

(Topic created: 05-13-2024 02:53 PM)
531 Views
alec2
Asteroid
Options
Samsung Apps and Services

I am trying to back my phone up to my laptop using the smart switch app on my laptop. I plug my phone into my computer and select backup but I get an error saying that I need to clear space on my device. I assume that is referring to my laptop but that doesn't make any sense. I have 117gb of data on my phone and each drive of my computer has over 300gb left. I have tried changing the backup location to each of my drives with no luck. It says that I need to clear 11gb of storage so I deselected my photos and videos which account for more than 50gb of my phone storage and it changes to saying that I now need to delete 25gb of data from my device. Any idea what I can do to fix this? I don't have an external drive big enough to back up my data which is why I am using my laptop instead of a flashdrive.

 

I also cleared my smart switch app cache on my phone in case that would help but no luck. Also, I am using a galaxy s21 (128gb) and a galaxy book 3 ultra with both SSD slots populated with 1tb drives.

4 Replies
userra
Comet
Options
Samsung Apps and Services
. Do you use cloud storage is that full? Can you select certain items you want specifically transferred to your computer? I had an issue with my apple device and it needed to be on data and wifi so I deleted apps and then it worked, and then I reinstall the apps.
0 Likes
alec2
Asteroid
Options
Samsung Apps and Services

I'm not using cloud storage for anything and I guess I don't see anything in smart switch that talks about cloud storage. The only cloud storage that I am aware that I am using is google drive but I'm not backing that up and it only gives me 15gb of storage would need more than 100gb cleared instead of the 11-25gb that it is asking for now.

0 Likes
userra
Comet
Options
Samsung Apps and Services
Can you upload to the cloud Ave then go to website via pc to view your data. The cloud says it has encryption, too.
0 Likes
userra
Comet
Options
Samsung Apps and Services
11 gbis the size of a video game
0 Likes