I spent a good part of the morning trying to connect to my two smarttags using the smartthings app. I kept getting a message that I needed to turn off airplane mode because I did not have an internet connection. However I had a solid internet connection and bluetooth connections because I turned them on while in airplane mode.
I was on my phone and I was international. If I turned off airplane mode I would have been charged for connecting to an international network at great cost.
I went to my tablet which does not have a mobile connection but does have both wifi and bluetooth and turned off the airplane mode on that device.
Then both smarttags showed up and refreshed their postions.
This is a MAJOR bug. It should not be neccessary to turn off airplane mode as long as you have wifi and bluetooth running. This may not be a problem in your home country on your home service but if you are traveling internationally and trying to track your luggage you are out of luck
@userRF9EEXCghg You can report this via the Samsung Members app. Click Support on the bottom of the screen and then Send feedback. Click the paper airplane icon to start a report.
@userRF9EEXCghg You can report this via the Samsung Members app. Click Support on the bottom of the screen and then Send feedback. Click the paper airplane icon to start a report.
