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Original topic:

Unable to Connect to Galaxy Store and Themes

(Topic created: 06-20-2022 09:37 AM)
Amz_I_Am22
Cosmic Ray
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Samsung Apps and Services
Hello, I've been trying to contact Samsung in regards to not being able to connect to the Galaxy Store or Theme store. I have tried using every method from clearing out cache, restarting, re-download...you name it. I have internet connection and wifi but I still keep receiving error messages for connection issues. I go onto both apps daily and for the past 2 days, I have not. Some of the error messages I am receiving are: 
"Something went wrong connecting to Galaxy Store" UHE: 202e8713e001 
OR
"Connect to a network to browse Galaxy Themes" 110 Unknown Host/77221/C100003

I'm hoping I can speak with someone in regards to this situation and try to possibly fix this without having to do a factory reset. 
JUMP TO SOLUTION
userL5S2dKBuBd
Astronaut
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Samsung Apps and Services

Thank you so much,this worked!

 

 

 

 

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userXj3EAHDSC8
Asteroid
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Samsung Apps and Services
I'm having the same issue since yesterday. Have been using the same wifi for years now. Will not c9nnect on wifi but will on mobile data. I don't have unlimited data so this is a real problem for me.
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RealtyPete
Astronaut
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Samsung Apps and Services
I'm having same issue. S21 on AT&T. Doesn't work on 5G or WiFi and have tried all suggested solutions - Galaxy Store still not working. Also don't understand why this is happening all the sudden. Have been using store on WiFi and data almost every day for 10 months. Never have had even 1 problem. What changed?
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userXj3EAHDSC8
Asteroid
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Samsung Apps and Services
Read on another thread that it's a known issue with the June security update. So might have to wait for another update to fix.
RealtyPete
Astronaut
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Samsung Apps and Services
Still on May update lol. Don't know if it's just AT&T but had 2 May updates (even shows on their website). Still waiting for June. And this just started happening 2-3 days ago. Screenshot_20220620-151339_Settings.jpg
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Amz_I_Am22
Cosmic Ray
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Samsung Apps and Services
Ok guys! I may have figured out the issue! I figured I would check one more time to make sure my phone was fully updated. So, I clicked on the "About Phone" section under your settings. I saw there was a pretty big OTA update that must of come through and I just downloaded it and I'm able to use my galaxy store and theme store again!! Whoohoo!
Amz_I_Am22
Cosmic Ray
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Samsung Apps and Services
Let me take that back....it won't let me download the themes🤬
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RealtyPete
Astronaut
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Samsung Apps and Services
Dang I was actually happy for u for a sec.... 🤷
Amz_I_Am22
Cosmic Ray
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Samsung Apps and Services
So close! 😆
Amz_I_Am22
Cosmic Ray
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Samsung Apps and Services
UPDATE: Good news! So after work, I stopped in at the AT&T store to show them what was going on. Don't think once I got there that I was able to pull up, download, and use Themes!!! It worked! Been on the app for the last 20 min and the update must have been the reason it wasn't connecting.