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Unable to Rate an App in the Galaxy Store

Screenshot_20200507-125009_Galaxy Store.jpg

on the galaxy store im trying to rate an app and its telling me it is not installed even though it is installed on my Samsung galaxy S20 ultra Is there any way to fix this

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Error on Galaxy Store

Hey there! Does this error occur if you attempt to rate a different app or is this occuring with all apps? Have you checked for any updates to the Galaxy store?Try clearing the cache for the Galaxy store using these steps: Settings>Applications>Galaxy store and Clear cache 

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Re: Error on Galaxy Store

I only get the error when I try to rate this app. when I ratr other apps I don't have the error. I checked and updated the Galaxy store and I clear cache and data and I still get thr error.

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Samsung Moderator
Samsung Moderator

Re: Error on Galaxy Store

Try uninstalling the app and installing again from the galaxy store. If this is the only application you experience an issue with rating I recommend reaching out to the app developer. 

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