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Original topic:

Unable to login to samsung cloud

(Topic created: 11-14-2019 10:04 PM)
userxNnAAdrHp7
Astronaut
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Samsung Apps and Services

Hello, 

 

I am struggling to access my samsung cloud. 

My email address that i used to set up my cloud is no loger active, and i cant reset my password. I need support to update my email or password for me. 

I am struggling to find the right channel to assist me with this. 

 

 

 

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Solution
SamsungNik
Honored Contributor
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Samsung Apps and Services

I would recommend reaching out to the accounts team so that they can verify your account and help you change the sign-in information. You can reach them at (855) 795-0509 directly. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Solution
SamsungNik
Honored Contributor
Options
Samsung Apps and Services

I would recommend reaching out to the accounts team so that they can verify your account and help you change the sign-in information. You can reach them at (855) 795-0509 directly. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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