Original topic:

Unable to process my request of service on my S21 Ultra

(Topic created: 05-20-2021 06:57 PM)
RuneOfRed
Constellation
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Samsung Apps and Services
I am currently trying to get my S21 Ultra serviced because my screen is flickering after a fall and has discolored lines and a splotch of black screen about 2/3rds of the way up my screen.  I validated my current warranty, which is covered until March 4th, 2022.  I went to request service and it continues to say that an error occured every time I go to continue after describing my damage.  Any help will be appreciated
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Members_w2FvZec
Astronaut
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Samsung Apps and Services

My S21 Ultra is experiencing the exact same issue as your's and I also cannot request service online due to the same error.  Because I cannot use the screen, I can't make a phone call.  Makes it really hard to get my under warranty phone fixed because Samsung has effectively locked my out of being able to request service.  What other options are available Samsung?

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