Unable to share things with a family member in apps that require a Samsung account?

[user5zNOhMmuJs]

I have one family member that I cannot share things with in the apps that require a samsung account they either do not show up or there is a message saying "This person's email address isn't associated with a Samsung account." But it is and they can see and add Mr. The apps are SNote and SmartThings. Has anyone seen this before or know how to fix it?

[LongHiker]

@user5zNOhMmuJs Do they have Profile sharing enabled? This can be enabled in the Contacts settings. 

[user5zNOhMmuJs]

The only setting I see there is profile picture sharing and it is on.

[LongHiker]

They have it on? In the "Share with" do they have contacts only? If so, do they have everyone in their contacts?

[user5zNOhMmuJs]

Yes and yes