Original topic:

Uploading photos blank

(Topic created: 04-14-2024 01:32 PM)
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Dholland28
Constellation
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Samsung Apps and Services

When I try to upload personal photos using smart things, the photo seems to load but comes up blank.  The mat choice is present but the photo is blank.

1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello Dholland28, Welcome to the Community. We understand how frustrating it is to not be able to use a function of the SmartThings app.

Which product are you uploading photos for?

Have you tried clearing the cache for the SmartThings app? https://www.samsung.com/us/support/answer/ANS00077611/

Also check to ensure you have a strong Wi-Fi connection.

Let us know if this helps.

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