Original topic:

Visual voicemail

(Topic created: 07-09-2022 09:21 AM)
Poolparty
Astronaut
Options
Samsung Apps and Services
This has completely stopped working.  Went through the steps with my carrier, but problem not resolved.  It doesn't let me know I have a voicemail, but if I call my voicemail, it plays the message.  Constantly getting notifications that something went wrong.  Cleared cache and data, force stopped, restarted app, but it circles and says please wait while we check account info, then says we ran into a problem.
15 Replies
Sarge2
Halo
Options
Samsung Apps and Services
I have AT&T and 4 Samsung S10E's and have the same issue with one of my phones.
I have not had any recent updates so that does not appear to an issue
AT&T support is useless.
Visual voicemail is a hit and miss feature now on that one phone.
So Pool party you are not alone with this issue
Poolparty
Astronaut
Options
Samsung Apps and Services
Thanks for your response 👍
egor0128
Comet
Options
Samsung Apps and Services
Ok I'm seeing a problem here. They seen to be having issues with the app
0 Likes
notforhire
Supernova
Options
Samsung Apps and Services
who is your carrier? have you uninstalled and reinstalled the app?
0 Likes
Poolparty
Astronaut
Options
Samsung Apps and Services
Over the past couple of days, I have uninstalled, force stopped, and installed the app. Nothing seemed to work, but today I did it and now it seems to be working correctly.
useriDX2Vpf5yu
Asteroid
Options
Samsung Apps and Services
Please tell us what you did exactly. It won't let me uninstall the app.
0 Likes
Poolparty
Astronaut
Options
Samsung Apps and Services
Went to settings, apps, voice mail, cleared cache, force stop, then reinstalled. I also have a VPN that I turned off, which may have been the problem.
0 Likes
useriDX2Vpf5yu
Asteroid
Options
Samsung Apps and Services
Can you explain the force stop and reinstalled part? I'm doing the same things and the only option that shows is "Disable" option. Where did you find the reinstall button? Attached picture for reference.Screenshot_20220712-190404_Settings.jpg
0 Likes
Poolparty
Astronaut
Options
Samsung Apps and Services
Force stop in your image is on the bottom right.
0 Likes