What happened to my rewards?

[Brit1921]

Hey everyone , I'm confused on samsung rewards.  I used to get rewards for using Samsung pay and I'd put them toward a discount on themes or Samsung apps. But it's been months that I've had any points gained or heard about the rewards program except for when it was temporary down.  Can someone please explain the latest on how it works ?

Thanks !

[The_Samby]

What steps have been taken to get this to reappear? To me this sounds like a bug on Samsung's rewards section. Ensure your app is currently up to date by either checking the play store or the Samsung store.

If they're both updated, then step 2 is to clear cache and data (this will log you out so make sure your password and email is handy.)

If that doesn't do it for you, last ditch effort would be to contact Samsung support via email or phone.

[JWG82 · Accepted solution]

Samsung put a halt on earning rewards through Samsung Pay almost a year or more ago. I tried to see if I had or could find copy of the notification / announcement , It's gone. You only earn rewards by purchasing products from Samsung. com or ingame purchases.

[Brit1921]

Wow that explains alot . Thank you

[JWG82]

You're welcome

[Siouxzis8plus2]

Samsung said they were only re-vamping Rewards and it'd be back shortly - a year ago - I guess they changed their minds. They have literally cancelled all the things that made them desirable in the 1st place at this point. Whatz up with that Samsung?! Are you ever going to bring back Rewards for app, theme & game purchases again??

[Brit1921]

Yes one of the reasons I kept using samsung pay because the points I'd get free themes. Might go back to Google pay. But then again who knows they may have taken away some features too . Haven't used it in a few years .

[Siouxzis8plus2]

Well, now it's July 2022 and still no Samsung Rewards program back for theme store or game purchases. I have also discovered all the cash back rewards money that I have previously earned from shopping thru Samsung wallet do not buy gift cards from their gift card store anymore as it previously did. So now I've got a bunch of rewards "money" just sitting that I cannot spend and is slowly being deleted due to non-use! What a waste of time. I feel completely ripped off. What's next I wonder?