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Original topic:

canceling Adobe acrobat 7 day free trial

(Topic created: 01-04-2021 02:34 AM)
peanut43
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Samsung Apps and Services
I started the free trial for Adobe acrobat,  I want to cancel it but when I try to Adobe says it has to be canceled through Samsung,   when I log into my Samsung account it says I have no subscriptions.  I need this canceled asap before they withdraw the money.  Its stealing the way they make this almost impossible to figure out.

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LongHiker
Samsung Care Ambassador
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Samsung Apps and Services

@peanut43 It sounds like you logged into your Samsung account via a browser? This won't show your app subscriptions. 

 

Try this:

  1. Open the Galaxy Store app
  2. Click the 3 line menu
  3. Click Subscriptions. You should find your Adobe Acrobat subscription here and have the ability to cancel it. 

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peanut43
Astronaut
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Samsung Apps and Services
thanks helpful
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Solution
LongHiker
Samsung Care Ambassador
Options
Samsung Apps and Services

@peanut43 It sounds like you logged into your Samsung account via a browser? This won't show your app subscriptions. 

 

Try this:

  1. Open the Galaxy Store app
  2. Click the 3 line menu
  3. Click Subscriptions. You should find your Adobe Acrobat subscription here and have the ability to cancel it. 

View solution in context

peanut43
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Samsung Apps and Services
thank you very much I have finally unsubscribed
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LongHiker
Samsung Care Ambassador
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Samsung Apps and Services

@peanut43 wrote:
thank you very much I have finally unsubscribed

That's great! Glad that I could help. 

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userKwxoJrRwiN
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Samsung Apps and Services
X-x
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