I have now spoken to over 6 people online and on the phone. No one will take responsibility for a faulty filter sent from Samsung's automatic 6-month replacement service. Each person kindly handed me over to the next, and it seems to be no one's department.
So many hours spent on such a simple thing. I guess I am out $37 and now understand why people use Amazon. It may be poor ethically, but they do provide customer service if something is wrong. I will now cancel my subscription with the company who will not stand behind their products.
It leaked. We tried all the recommendations. Twice. It leaked again.
I have had many over five years and three on subscription from Samsung. This is a first.
I am sorry to hear about this. Have you reached out directly yo our eCommerce team at 855-726-8721 regarding this filter?
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I now understand what happens after calling over 10 numbers:
Samsung says that they are not responsible; their parts division is.
Parts.com says that they are not responsible for subscriptions.
J and J International says that they do not handle subscriptions.
Not a single number has not cheerfully informed me that it is not the responsibility of their department (including the number above, which referred me to J & J).
I am out $35 and will write reviews stating the above from now on. Sadly, all of my kitchen appliances are from Samsung, which I now see does not stand behind their products.