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Original topic:

Resetting without losing data Galaxy Grand Prime g7

(Topic created: 03-21-2021 09:14 AM)
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Nookoos
Astronaut
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Other Mobile Devices

I have a question, is there a way I can reset my phone without losing important data in my apps like log in credentials, I think I need to reset my phone because while I'm on the phone in apps, surfing, anything my phone will go black for a second then come back on, never on a call. Do you think a reset might help.

 

 

1 Solution


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Solution
user751201tmO21
Honored Contributor
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Other Mobile Devices
Boot into Maintenance mode
Choose to clear the Cache Partition
then boot back into phone

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2 Replies
Solution
user751201tmO21
Honored Contributor
Options
Other Mobile Devices
Boot into Maintenance mode
Choose to clear the Cache Partition
then boot back into phone
Nookoos
Astronaut
Options
Other Mobile Devices
Once u boot it maintenance mode then how do clear the partition.
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