Original topic:

measuring stress and oxygen levels on the S21 line?

(Topic created on: 2/19/21 10:05 AM)
userVFrv7UNKHP
Constellation
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Samsung Apps and Services

Why can't I measure stress levels and oxygen levels using the Samsung Health app anymore? I have a galaxy S21 and an active 2 watch. 

5 Replies
lrosenman
Halo
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Samsung Apps and Services
they removed the sensors from the phone.
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BigChuckB
Asteroid
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how can they remove from phone? more likely just remover software that read those measurements. they did remove sensors from new $$$$ phone like my s22ultra!!! Not Happy
Edalton
Astronaut
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I have some problem in my S21 phone.

Is it true? Did Samsung really remove the sensors from S21 phone?
Are you kidding?
Thank you.
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brb1078
Constellation
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Samsung Apps and Services
agreed lot happy
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Members_ZdlXBPo
Constellation
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Samsung Apps and Services

I have exactly the same issue. When I had S10, everything was working great, I could measure saturation through my Active 2 watch. I switched to S21 in February 2021 and the oxygen level option is inactive in the phone app and gone from my watch. I don't get it. The lack of sensor in the phone does NOT explain disabling it in the watch app. I've spent over 1h with samsung support - they were not aware of the issue, they provided no solution, they didn't sound like wanting to get it anywhere further. 

Is anyone from Samsung support reading/monitoring this forum?? Can we get an answer/solution to the issue? 

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