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Original topic:

purchase blocked in galaxy store by Samsung checkout

(Topic created: 12-30-2020 04:06 PM)
golfertoo
Constellation
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Samsung Apps and Services

When I try to purchse new watch face, it will not accept my credit card even tho it worked the nite before. Just get error messages. Tried my second card and it did not work either. Went to Galaxy Store app on my 2020 Note Ultra and deleted cards under Payment Methods, cleared cache and data in Samsung Checkout, Galaxy Themes and Galaxy Store. I then re-entered my credit cards under Payment Methods in Galaxy Store . I tried purcahsing a watch face again and got error messages again-- B7020/P/77BTN  &  B7020/P/48 HMRIs there a "scheme of fraud detection" with Samsung bec I purchased several the nite befoe? If so, how can I fix this?

BTW, I will not re-set this new phone bec It's not the phone's fault. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

I would recommend reaching out to our Samsung apps team directly at (855) 795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAdam
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

I would recommend reaching out to our Samsung apps team directly at (855) 795-0509 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Capricenls
Asteroid
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Samsung Apps and Services
I'm almost having the exact same issue. except the message I get is " UI isn't secure try again in a minute". But I'm unable to purchase watch faces as well.
Caprice Neals
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