Original topic:

refrigeration water filter subscription service

(Topic created on: 2/2/21 2:45 PM)
Samsung Apps and Services

If you receive a faulty Samsung water filter from their company, this is what will happen: 

Samsung says that they are not responsible; their parts department is.

Parts says that E-Commerce department is responsible.

The response on this board said to call E-Commerce.

E-Commerce says they do not handle subscriptions; J & J does.

J and J International says that they do not handle Samsung parts or subscriptions and to call Samsung.

I have called over 10 numbers (with the menus and waiting that incurs) and every single number has cheerfully informed me that it is not the responsibility of their department .

I  am out $35 and will write reviews stating the above from now on.  Sadly, all of my kitchen appliances are from Samsung, which I now see does not stand behind their products.

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