Original topic:

smart switch

(Topic created: 06-20-2021 07:09 AM)
usersnPKRb8a9h
Astronaut
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Samsung Apps and Services

my display dies/went black and can't revive with soft reset (hold vol down button & power button) so bought a new phone and want to transfer data from old to new.  without a working display though on the old phone i can't get it to transfer with the cable (eg, can't open smart switch on the old phone).

any way to get data from old s21 to new s21?

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useruIh3iimZkE
Astronaut
Options
Samsung Apps and Services

I have a problem with "Smart Switch" for PC. I have Samsun SSD drive and S21+ on USB cables. Smart Switch reports error "two devices" on USB. I can not backup S21+ or any Samsung phone. I removed SSD drive and was able to proceed for backup. This is not acceptable. SS should differentiate between USB drive and phone so that I can backup my phone to a USB drive (both being Samsung products). Please let me know the fix. Thanks

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