Original topic:

uninstall smart tag from old phone?

(Topic created: 06-06-2024 11:48 AM)
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Members_HSVvNJZ
Constellation
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Samsung Apps and Services

Seems simple. I got a new phone and I'm trying to set up smart tags on it and it is saying that the tags are owned by someone else. That someone is me, on my old phone. I'd like to uninstall, but I can't even find them on the old phone and I've clicked on everything. I only have 1 account email, so that's not it. Can anyone help please?

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realaud
Honored Contributor
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Samsung Apps and Services

You probably have to go into your Samsung account and make the change there.  In your account, the tags are probably linked to your old phone. Just guessing, though, as I don't use smart tags yet.   Have you signed out of your Samsung account on the old device? 

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realaud
Honored Contributor
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Samsung Apps and Services

found this via Google: 

All you have to do is, when you log into the Smart Things app on your new phone, use the exact user name and password that you used on your old phone. This will then automatically load up the app with the smart tags again.
 
realaud_0-1717706042474.png

 

community.smartthings.com/t/reset-smart-tag/245918
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