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Astronaut

where is my order

I made an order on Sep 08, 2020.

It has been almost 2 weeks, never got tracking numbers or any updated information about the order. The order status is always : ORDER PLACED

 

I 've chated with the customer service several times, no information at all!

Where is my order? Does any one has similar experences?

 

2 REPLIES 2
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Nebula

Re: where is my order

Ide cancel the order get with my bank make sure I wasn't charged and Re-order maybe though a different source.
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Samsung Moderator
Samsung Moderator

Re: where is my order

I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!


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