Original topic:

August home door lock can't connect to Smartthings anymore.

(Topic created: 06-13-2021 01:30 AM)
userdeKkbdX72e
Constellation
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Smart Home Support

June 11, My August door lock stopped working with smartthings, So I checked ST app.

door lock tiles say " Offlined." so I removed batteries and reconnect to router. 

 Still It didn't solved "offlined."  But August home app just works fine.

I deleted door lock  and tried to add again. 

But it says " Smartthings and August home service connection is failed."

My door lock is August smart wifi 4th Generation.

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Andytheman
Comet
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Smart Home Support
I thought they removed or were going to remove " smart things? Somebody here is mad because they purchased a bunch of smarthings and they didn't work. Seems to me a moderator came on and said that smarthings is either out or on the way out. Contact Samsung
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