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Original topic:

Bought Smart Appliances I now can't interact with!

(Topic created: 03-18-2022 03:01 PM)
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userA4LTsk0Avg
Astronaut
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Smart Home Support

One of main reasons I bought my VERY expensive kitchen appliances was for the Smarthings feature that I could manage from my phone. At first I could interact with my appliances just fine until my Galaxy A21 "updated" and I received a message that Smarthings is no longer compatible with my phone. I deleted and tried to reinstall and it won't even install on my phone now. I checked with Smarthings and was told it requires Android 7 or higher and I have 11. So WHY won't it work when it once did?! I now have a bunch of fancy appliances but can't even use the best features.

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Solution
Diaboyos
Honored Contributor
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Smart Home Support
The accepted solution for someone else with the same problem and same phone was this:

I would recommend reaching out to our Smart Things team directly at 1-800-726-7864 for further assistance.
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leamandrell
Cosmic Ray
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Smart Home Support
Try syncing all of your allowed settings for your Samsung apps
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