I'm trying to register my SmartThings hub on my Samsung account (from samsung.com). When I enter ther serial number and click the "Register" button, I get an error message stating that the Serial # is invalid. I definitely have the correct number from the back of the hub. It begins with 3011 and has a total of 10 digits.
Hello there, I completely understand how frustrating this must be. If you haven't already I would recommend reaching out to our SmartThings Department directly at 1-800-Samsung. They would be able to assist you with this.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Hello there, I completely understand how frustrating this must be. If you haven't already I would recommend reaching out to our SmartThings Department directly at 1-800-Samsung. They would be able to assist you with this.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I have the exact same issue. I wish there were a better way to get support than call an 800# and wait on hold for-who-knows-how-long. Why not just allow people to open a request online and wait for the response?
