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Can't connect SmartCam to Samsung Smartthings hub

(Topic created: 07-29-2021 05:28 AM)
userOMQOSjBP9H
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Smart Home Support

I have a smartthings hub ET-WV523 which I bought through Vodafone with their V-Home subscription. After the 24 month contract finished I have cancelled my subscription, however, I can now not connect my smartcam to the hub. It is now a useless bit of kit. I was told that I would still be able to use this service even though I no longer have a Vodafone subscription. I have reset both the hub and camera multiple times but I just get error code 05-100 every time I try to connect it. Can anyone help or am I just wasting my time?

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SamsungLou
Samsung Moderator
Samsung Moderator
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Smart Home Support

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link  https://www.samsung.com/uk/support/contact/#product-support


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungLou
Samsung Moderator
Samsung Moderator
Options
Smart Home Support

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link  https://www.samsung.com/uk/support/contact/#product-support


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context