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Original topic:

Can't connect to any local network devices

(Topic created: 10-01-2020 12:00 PM)
user6qJtu4lEZx
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What the ever loving is going on here?  Suddenly I can't access ANY local network devices from any others?  I've got a connection to the internet just fine, but I can't access any file shares, printers, or servers INSIDE MY OWN NETWORK!

 

This was not an issue less than 24 hours ago.  No changes have been made to my network.  I would reboot the router, but I'm on the job, and a reboot of the SmartThings WiFi system takes AT LEAST 10 minutes, and that's if it works the first time!  MOST of the time, it's a process that takes a MINIMUM of 3 tries, and USUALLY requires rebooting my cable modem at least twice in the process (and you can't blame the cable modem, because any OTHER router I plug into it works just fine and flipping dandy).

 

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Solution
Anonymous
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For assistance with your SmartThings mesh system, please reach out directly to the SmartThings phone support at 866-813-2404, or via email at  support@smartthings.com.

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11 Replies
DSyno
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I have the same issue. Suddenly I can no longer connect to Chromecast or Sonos. Everything shows connected, but I can't actually connect to the devices.

 

Nothing changed on my end. I've tried rebooting everything.

 

I haven't had a single issue in a year, but now suddenly multiple devices on the network can't be accessed, even though everything shows they're connected.

 

Did Smartthings wifi just get a firmware update or something that broke all this?

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userw6ofwKzFPS
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i was able to print wirelessly when connected to my SmartThings wifi mesh network 3 days ago Sept 28, but something changed recently where i can't print to any of my 3 printers (Canon, Epson, HP) from any of my 4 computers (1 iMac, 3 Macbooks). i went through the motion of firmware updates, software updates, rebooting and resetting all devices...no success.

 

i decided to look at the SmartThings app. (the last time i opened it was less than a month ago.) i got a brief popup that the firmware was updated (000.031.00006). is this the cause?! 

when i connect all printers to my FiOS router's wifi network, i can print wirelessly, so something's definitely amiss in the SmartThings wifi hub. 

Solution
Anonymous
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Smart Home Support

For assistance with your SmartThings mesh system, please reach out directly to the SmartThings phone support at 866-813-2404, or via email at  support@smartthings.com.

DSyno
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Does Samsung even respond here?

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DSyno
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Everything started working again. How about you guys? Samsung pushed out a fix?

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TransparentCell
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So Monday night my hub went offline and has been offline ever since. I have tried to do a retart, I restarted my router, my hub, some devices and nothing. I tried taking out the batteries and leaving it unplugged for a little while and still nothing. I see on the Smartthign status website it shows that hubs are under maintnenace. I also see on the reddit several people are having this issue. Has anyone ran into this and have a fix for it? 

Hub v2 

Connected through ethernet. 

Located in Missouri 

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spud1986
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having the same problem still unable to fix
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Anonymous
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The issue with SmartThings has been resolved. Are you able to connect at this time?

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userw6ofwKzFPS
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yes! all my printers print wirelessly again when connected to my SmartThings wifi network. what exactly was the fix? firware version is still the same...

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