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Constellation

Can't login to Samsung account in my Samsung Smart TV

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Model Code: UN60ES7500

Software Version: T-ECPAKUC-1017.8, BT - S / G

Serial Number: [edit]

My TV network status shows as connected but when I put in my email and password and try to login to my Samsung account through my TV on the upper right hand corner it says "connecting..." and doesn't ever end up connecting. 

 

I have tried unplugging and replugging the TV, but that didn't work. 

 

Please help... 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Can't login to Samsung account in my Samsung Smart TV

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We show the current software version for this model to be T-ECPAKUC-1059.0. Please try updating the software to see if this helps. If the OTA update fails, you can download the manual update instructions and files at this link.  https://www.samsung.com/us/support/owners/product/2012-led-smart-tv-es7500-series?redir=UN60ES7500


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Can't login to Samsung account in my Samsung Smart TV

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We show the current software version for this model to be T-ECPAKUC-1059.0. Please try updating the software to see if this helps. If the OTA update fails, you can download the manual update instructions and files at this link.  https://www.samsung.com/us/support/owners/product/2012-led-smart-tv-es7500-series?redir=UN60ES7500


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Can't login to Samsung account in my Samsung Smart TV

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thank you so much! 

My Samsung Smart TV is now working! 

However, I don't see YouTube under the apps. 

How can I watch YouTube on my TV? 

I also tried clicking "Allshare settings" but it says "no equipment stored".

How can I connect (screen share) my Samsung computer and phone to my TV? 

I have a DESKTOP-CJB7D23 Windows 10 and a Samsung Edge 8. 

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Samsung Moderator
Samsung Moderator

Re: Can't login to Samsung account in my Samsung Smart TV

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I apologize, this model does not support wireless screen sharing. As an alternative, you could connect a Firestick or Chromecast device to the TV, and use the mirror capabilities there.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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