Original topic:

Cannot connect my Netvue camera

(Topic created: 10-22-2021 01:33 PM)
Sţr8Jåcket
Astronaut
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Smart Home Support

I bought a netview outdoor smart camera. I just found out can't use 5g. I need 2.4... I tried searching for the 2.4 but only the 5g shows up searching for the other.. I tried hotspot on my phone not working. Idk how to on my roku TV either.  Please pleas any one help me...

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3 Replies
DanG92263
Sun
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Smart Home Support
Do you mean Netvue? Netvue is not a Samsung product. Are you attempting to connecting it to the SmartThings app?

Your wireless router (Wi-Fi) must be 2.4.
briguy575
Astronaut
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Smart Home Support
You need to edit your routers setting if it haves 2.4 or 5 ghz if it doesn enable both and should be able to connect
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briguy575
Astronaut
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Smart Home Support
Enter your routers ip address on the sticker of your router and should be able to go through menus to enable them
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