I have installed 2 smartthings HUBs in 2 separate locations. I'm trying to add a 3rd HUB using Iphone APP. All HUBS are the old SQUARE style.
On the Iphone APP...
1. + Add New Location
2. Confirm your country > United States > Continue
3. Do you have a Hub ? > Yes, I have a Hub to connect
4. Enter Code here > Code entered....but
I get an error message: "Your Code is invalid. Please check out..."
The code I used is written inside the HUB and on the documentation. I thought perhaps it had been changed so I did a factory RESET but I get the same results.
I checked to see if the HUB was on my home network (LAN) and I can see the IP address and can ping it too.
Any ideas ? Can I do any debugging or is this one headed for the scrap bin ?
BTW, I did open it up and the board was not cleaned properly and still has flux on 1/3rd of the board. Pretty sloppy manufacturing, if you ask me.
Solved! Go to Solution.
I would recommend reaching out directly to our Smartthings team at 866-813-2404
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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And thanks for the follow up. Yes, I was able to get the hub to connect. The nice lady at smartthings support told me how to reset the hub to factory settings.
Ince I bavigated that I was able to connect my hub to the LAN.