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Cannot not watch Amazon prime on Samsung Series 6

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Please assit. I have series 6 TV model no UA40ES6200RXZN. Is there a way Amazon prime can be installed as it is availble in samsung apps

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Product Expert

Re: Cannot not watch Amazon prime on Samsung Series 6

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unfortunately, if it is not available in the Samsung apps then it might not be supported by the unit itself but don't worry you can always use Samsung smart view app and stream from your phone to the television and you always have the option of getting a dex pad, Chromecast and Android TV . to make your smart TV smarter.

 

I'm personally using an android TV and using my Samsung phone to stream and control everything on the device 

 

hopefully, this will help with your problem


Be sure to click " ✔ Accept as Solution" When you find an answer that works for you

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Product Expert

Re: Cannot not watch Amazon prime on Samsung Series 6

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Hi @userDgSZgLQo5m 

For the amazon application. you should try to search Prime video on the TV itself 

"I suggest you sign out and sign back into the app.

To sign out, select Settings [on Amazon account], from the left menu, and then select Deregister your Device. Close the app, reopen, and then enter your credentials to sign back in."

 

hopefully, this will help with your problem


Be sure to click " ✔ Accept as Solution" When you find an answer that works for you

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Constellation

Re: Cannot not watch Amazon prime on Samsung Series 6

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Thanks for the reply. Sorry, correction here. Amazon Prime is not available in samsung Apps. Is it because the TV was bought in 2011. is there a way to install it?

 

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Highlighted
Product Expert

Re: Cannot not watch Amazon prime on Samsung Series 6

JUMP TO SOLUTION

unfortunately, if it is not available in the Samsung apps then it might not be supported by the unit itself but don't worry you can always use Samsung smart view app and stream from your phone to the television and you always have the option of getting a dex pad, Chromecast and Android TV . to make your smart TV smarter.

 

I'm personally using an android TV and using my Samsung phone to stream and control everything on the device 

 

hopefully, this will help with your problem


Be sure to click " ✔ Accept as Solution" When you find an answer that works for you

View solution in original post

Reply
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Constellation

Re: Cannot not watch Amazon prime on Samsung Series 6

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Thanks a lot!

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