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Original topic:

Connecting Samsung soundbar (Q800T) to an Amazon Alexa speaker group

(Topic created: 08-13-2021 05:04 AM)
user9APSSBNqQN
Constellation
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Howdy. I have a Q800T. It is working on HDMI, and also working as an Alexa device. I can control it with my voice, and I can see it as a device in both the Samsung SmartThings and Amazon Alexa mobile apps.

I have a lot of Amazon Echo devices, and I use them as part of speaker groups to play multiroom audio (e.g. "Alexa, play Bob Dylan everywhere"). MY QUESTION: IS THERE A WAY FOR ME TO ADD THE Q800T TO AN ALEXA SPEAKER GROUP? It isn't showing up on a scan in HDMI, WiFi, or BT modes. Thanks!

userdJ32NKtQJF
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I have Q850T and I am having exactly the same issue.
Also, I am having the issue with sound breaking when streaming over WiFi.
Disappointing indeed. Let me know if you find a fix!

JeffD7
Asteroid
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Following this thread as I have the same issues with the Q850T - cannot join Alexa speaker group, and having audio drops when streaming music via WiFi/Amazon.

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userKZFKb9hrmT
Constellation
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I have the same issues with the Q950T - cannot join Alexa speaker group.  Any plans on get this to work?

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userHvlwDSnlyq
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SAME PROBLEM, FALSE ADVERTIZING ON EXPENSIVE PRODUCTS!!!!!!!!

MisterDave
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Everybody wants this, yet Samsung's engineering can't reply after 6 months. I bought a q800t and consider the "Alexa built-in" as false advertising.

A very, very poor customer service and poor product management. I will probably return both my q800t and qled q60a as I also have seen posts of q-symphony incompatibility.

What happened to Samsung being a leader in hi-tech home electronics?
nboxley
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Hey All,

I have found and created a Samsung Development request.

If you would really like this, please visit the link below, sign in with your samsung account and vote.

https://forum.developer.samsung.com/t/develop-amazon-alexa-multi-room-speaker-group-support-on-all-a...

 

Lets get this feature developed!

Cheers

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userK2m2TPMVt1
Asteroid
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Same problem here with my Q800T. Looks like Samsung have really messed up their Alexa integration on their soundbars:

  • Sound drop-outs when playing music through Alexa
  • Alexa wake-word far too sensitive, getting triggering all the time
  • No ability to add to an Alexa Speaker Group
  • No ability to make calls to the soundbar

Unless Samsung fixes these issues, it looks like I will either have to return the soundbar or else start using my old Echo Dot again (neither of which is a great option).

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usercdqv4PmCNl
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@Anonymous 

Just wondering if there is an update to this?
There seem to be quite a few people here that expected this functionality to work.

Also, I tried looking into @nboxley 's link, but it looks like the page has been deleted, is this because some progress was made or because the request has been ignored?

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Solution
Anonymous
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Good afternoon. The functionality of adding your sound bar to an Alexa speaker group is not currently supported. This suggestion has been forwarded to our engineers, but I have no information as to when this might be added, or if it even can be added. 

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JeffD7
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@Anonymous  - Hopefully Samsung engineers can figure this out.  Polk added this functionality in January 2019 to their sound bars, so it is possible. 

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