Original topic:

Device Refresh

(Topic created: 03-22-2021 10:30 PM)
dredaypayday
Constellation
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Smart Home Support
I notice that in smartthings app my Meross switches will show that they are ON when they are actually OFF. I normally have to select each switch and pull down to refresh the screen to shows its true state. What can be done to refresh these switches when I first start the app?

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SamsungLarry
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Community Manager
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Smart Home Support

I recommend reaching out to our SmartThings team. They can be reached at 866-813-2404 or emailed at support@smartthings.com




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SamsungLarry
Community Manager
Community Manager
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Smart Home Support

I recommend reaching out to our SmartThings team. They can be reached at 866-813-2404 or emailed at support@smartthings.com




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungLarry
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Community Manager
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Smart Home Support

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!




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