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Constellation

First Alert Smoke Alarm and CO2 not pairing

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I am unable to pair my new First Alert Smoke Alarm and CO2 Zcombo to my smart things hub/app.  Each time I try to install, it gets stuck at 80% and does not move forward.

 

Any advice is helpful as all of the old posts  involve the old app.

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Samsung Moderator
Samsung Moderator

Re: First Alert Smoke Alarm and CO2 not pairing

JUMP TO SOLUTION

Hey there!

@userUJ8IDWvQd4, I'd be happy to assist you with your ST Hub/ new ST App.

Have you ensured that you are running the latest version of the new ST application?

I wanted to provide you with a troubleshooting article that may further assist you: https://support.smartthings.com/hc/en-us/articles/207150556-First-Alert-Smoke-Detector-ZSMOKE-and-Fi...


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: First Alert Smoke Alarm and CO2 not pairing

JUMP TO SOLUTION

Hey there!

@userUJ8IDWvQd4, I'd be happy to assist you with your ST Hub/ new ST App.

Have you ensured that you are running the latest version of the new ST application?

I wanted to provide you with a troubleshooting article that may further assist you: https://support.smartthings.com/hc/en-us/articles/207150556-First-Alert-Smoke-Detector-ZSMOKE-and-Fi...


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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