My dryer was disappeared from the app last week. And it could not be connected to the SmartThings app since then.
I have tried:
* enable location/reset networking/reboot my phone
* recycle power on roter, disable 5Gz wifi (2.4G only)
* reset dyer's network setting, unplugged for 1 hr
* delete, reinstall the app/ refresh safari history
* use another mobile device to connect
The issue only happens to the flexdry dryer, and for other appliances (washer, fridge, etc), they are all working fine. And if I delete them from the app and I could easily add them back.
The connection stucks at the stage "select network that starts with [dryer]". Even though it shows that it has already connected to "Connected Network: [Dryer] Samsung", it still hangs there for about 2 minutes until it throws an error: "There was a problem connecting to your device. Try turning it off and on again before adding it"
Here's the dryer/phone information regarding the connection:
I have sent error report log through app to Samsung, and have called Samsung multiple times. Samsung seemed to direct me back and force between the appliance department and the Smartthing department. At one point, after trying connect/disconnect with the SmartThings agent for many times, I was told that it is likely that "the wifi module on the dryer needs to be replaced". Then I was transfered back to the appliance team for service, and another agent told me that she's about to "schedule the service free of labor/parts". But as soon as that she finds out this is related to SmartThings, I was transferred back because they "cannot schedule service for electronic repair". So far, I am really frustrated after sending multiple emails and calling Samsung for hours to resolve the issue.
