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Original topic:

FlexDry/SmartThings connection issue

(Topic created: 12-17-2019 01:18 PM)
userTr9jpNxfvX
Asteroid
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Smart Home Support

My dryer was disappeared from the app last week. And it could not be connected to the SmartThings app since then.

 

I have tried:

* enable location/reset networking/reboot my phone

* recycle power on roter, disable 5Gz wifi (2.4G only)

* reset dyer's network setting, unplugged for 1 hr

* delete, reinstall the app/ refresh safari history

* use another mobile device to connect

 

The issue only happens to the flexdry dryer, and for other appliances (washer, fridge, etc), they are all working fine. And if I delete them from the app and I could easily add them back.

 

The connection stucks at the stage "select network that starts with [dryer]". Even though it shows that it has already connected to  "Connected Network: [Dryer] Samsung", it still hangs there for about 2 minutes until it throws an error: "There was a problem connecting to your device. Try turning it off and on again before adding it"

 

Here's the dryer/phone information regarding the connection: 

* Dryer Model: DVG60M9900V/A3
* SmartThings app: iOS Version 1.6.39
* Phone model: iPhone Xs (MTAG2LL/A), iOS 13.3
 

I have sent error report log through app to Samsung, and have called Samsung multiple times. Samsung seemed to direct me back and force between the appliance department and the Smartthing department. At one point,  after trying connect/disconnect with the SmartThings agent for many times, I was told that it is likely that "the wifi module on the dryer needs to be replaced". Then I was transfered back to the appliance team for service, and another agent told me that she's about to "schedule the service free of labor/parts". But as soon as that she finds out this is related to SmartThings, I was transferred back because they "cannot schedule service for electronic repair". So far, I am really frustrated after sending multiple emails and calling Samsung for hours to resolve the issue. 

 

2019-12-17 09.48.57.png2019-12-16 09.36.30.png

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19 Replies
usersf4RM4Js0j
Constellation
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Smart Home Support

Idk but why does it show an iPhone for the image 😂😂😂😂😂😂

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user_oyfBvnR
Astronaut
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Y

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aldroid
Astronaut
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my smails passwords havig changed from some other prrso.

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user87ic1Ub7U6
Constellation
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Smart Home Support

Cannot get Samsung flexwasher or flexdryer to connect to smart things

user87ic1Ub7U6
Constellation
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Smart Home Support

Samsung please help

user87ic1Ub7U6
Constellation
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Smart Home Support

How can I get help connecting to smart things. I have tech background and have tried everything. Please help

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user87ic1Ub7U6
Constellation
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Washer advances to 98% and just stays there. 

Anonymous
Not applicable
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Smart Home Support

We are sorry to hear about this. For assistance with your SmartThings connection, please reach out to the support team at 866-813-2404. or via email at support@smartthings.com.

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Samsung_RtHhtun
Astronaut
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Smart Home Support

Did anyone get there dry connected because i still can't get it to work

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usermy2QymL7KX
Constellation
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Smart Home Support

I was having similar issues getting mine connected.  I had to set up a wifi password on my network that only contained letters and numbers, no symbols.  Both connected fine after the change.

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