Galaxy Smart Tag not connecting

[thatdudeman]

I have a Galaxy Smart Tag and my A71 can see it in Bluetooth, but it won't connect in Smart Things. I've tried resetting it and changing batteries but nothing helps. And advice would be appreciated. Thanks

[Samsung_Moderator]

Hello, We know how frustrating it can be setting up your devices with SmartThings. Has the tracker been connected to any other devices?

This article provides some steps that may help get the Smart Tag connected. https://www.samsung.com/us/support/troubleshooting/TSG01111604/