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userIOd8ZjGIAM
Constellation

Multiroom App and iOS 13 - WiFi setup issue , screen hanging.

After the Upgrade to iOS 13 the Samsung multi room app is stuck on the Wi-Fi settings screen when trying to set up a new radiant 360 speaker it works fine on iOS 12 but does not work on iOS 13

11 REPLIES 11
userUfxaPAO6G9
Astronaut

Re: Multiroom App and iOS 13 - WiFi setup issue , screen hanging.

Having same issue with the R1

samsung? 

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userQBiGNnXuSs
Astronaut

Re: Multiroom App and iOS 13 - WiFi setup issue , screen hanging.

I am having the same issue with my R1.  I can connect with BlueTooth but cannot update the firmware because it won't connect to wifi.  never finds the speaker no matter how many times I go through the troubleshooting steps.

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userOcMN5pwTFx
Astronaut

Re: Multiroom App and iOS 13 - WiFi setup issue , screen hanging.

I just moved and am experiencing the same issue. R1 and iOS 13.2

Can SAMSUNG please respond to this ASAP?

 

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Samsung Moderator
Samsung Moderator

Re: Multiroom App and iOS 13 - WiFi setup issue , screen hanging.

There may be a compatability issue with this. I have tagged this post for our product specialists to look into.

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userIOd8ZjGIAM
Constellation

Re: Multiroom App and iOS 13 - WiFi setup issue , screen hanging.

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user2AZwpyFnPs
Constellation

Re: Multiroom App and iOS 13 - WiFi setup issue , screen hanging.

I've talked with customer service and they said it's being worked...that was weeks ago!  What is the deal...app won't work, speakers won't work, it's all messed up!  And no follow up from customer service!

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usertApRPlMBRx
Constellation

Re: Multiroom App and iOS 13 - WiFi setup issue , screen hanging.

please help Samsung! I have bought a whole new setup bar and speakers nothing connects to wi-fi through samsung multi media app on IOS 13

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userSyvcSDJm3a
Constellation

Re: Multiroom App and iOS 13 - WiFi setup issue , screen hanging.

Having the same issue. They need to update the update last update was a year ago. So basically I'm left with two bricks for now.

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userh9BTSiPzjk
Astronaut

Re: Multiroom App and iOS 13 - WiFi setup issue , screen hanging.

Same issue with Android 10. I have been trying to get support from Samsung's EU department because I live in the Netherlands. After 4 months Samsung is only repeating that the problem is being looked at by the product specialist. I don't believe Samsung is doing the necessary research to solve the issue with the Multiroom App. In the mean time I have a bricked Samsung soundbar in my living room. Unbelievable for a company like Samsung!!

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