Solved: Nearly all devices are missing - Samsung Community

uservvEjyJAVem · ‎04-05-2023

Noticed today that nearly all my devices are missing. Alexa can still control everything, but smartthings app and website show like 4 devices out of 50.

Thanks for any tips.

Samsung_Moderator · ‎04-06-2023

Hello, Welcome to the Community. We understand how upsetting it is for all of your devices to disappear from SmartThings.

We recommend reaching out to the SmartThings Team for assistance. You can reach out directly to a support team in your area using the below information:

US support: 1-866-813-2404
US: support@smartthings.com
UK: support@smartthings.co.uk
UK support: 0333 0000333

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uservvEjyJAVem · ‎04-05-2023

I take that back. No control from Alexa works. I've reset the hub to see if that helps, but it bothers me that devices are gone from my account too, not just the app

CritterTypeThing · ‎04-05-2023

Same here. Most devices and routines are gone.

lk7 · ‎04-05-2023

same for me, happened during the night sometime. Any word on how to recover

userBiFVcoY4lg · ‎04-05-2023

Same here, all local devices are missing from the hub. Any idea how to fix?

Original topic:

Nearly all devices are missing

1 Solution